When are you open?
Our agents receive calls from 6am – 9pm MT. If we don’t pick up please leave a message and we’ll return your call quickly.
What are the restrictions on luggage?
Our luggage policy closely follows that of airlines. For each passenger, two checked bags (e.g. suitcase, duffel bag), one carryon, and one personal item such as a laptop case, backpack, or purse ride free!
Extra fees may apply if you have excess luggage, if your checked bag exceeds 50 pounds, if the total dimensions for your checked bag exceeds 80 inches when adding length, width, and height, or if you’ll be carrying a surfboard, pet crate, skis or other large items. Contact us for needs outside of those listed
How many stops will the van make?
The number of stops will depend on the number of other passengers in your vehicle. Most of our vehicles seat 6 passengers. The average amount of stops within a route typically consists of one or two stops.
How do I know what order I’ll be dropped off?
Since we can’t guarantee the sequence of pick-up or drop-off in advance of the ride, we recommend you speak your driver directly to find out about their planned route.
What does riding at your own risk mean?
Riding at your own risk means that you booked with a pickup time outside of those times recommended by our system to ensure timely arrival. For customers booking pickup later than the recommended times, we are not responsible for fees resulting from a missed flight.
Where is my ride?
This is the most common question we receive from customers with an impending pickup. If it is 5 minutes after your scheduled shuttle time and the vehicle has not arrived, please call our office at 575-749-4118 and one of our customer service agents will contact the driver.
What if my flight is delayed?
If you know in advance that your flight is delayed, please call our office at 575-749-4118 so we can move you to another shuttle. If you do not find out in advance, call as soon as possible to avoid us missing you or a wasted trip.
Can you pick up a package?
Yes, if you need a package delivered to or picked up from an airport, just give us a call. It’s what is referred to as our courier service and is handy for many businesses.